Privacy

Introduction:

 Alistithmar Capital respects your rights to the privacy of the private personal information that you provided to us when you submitted a request to deal with the company through online financial services. Alistithmar Capital is committed to providing a high level of security and privacy protection with regard to the collection and use of your personal information on the Internet. Therefore, Alistithmar Capital has developed and implemented this Privacy Policy as a guide to ensuring that we adhere to your privacy rights. This policy applies to all our current or old clients to whom the company provides investment services through the company's branches or through online trading platforms, including but not limited to electronic trading services on our websites or mobile and desktop applications. This policy is introduced as part of the applicable laws in the Kingdom of Saudi Arabia including the terms set forth by the Capital Market Authority (CMA) and the Saudi Stock Exchange (Tadawul). Alistithmar Capital have the right to amend this policy at any time without prior notice. It is always advised to return to this policy often, and your constant use of our online services means that you agree to any changes to this policy. All changes will become effective upon posting of the Policy on the Site unless otherwise noted.

Our Services: means all the Alistithmar Capital platforms on the Internet that allow its clients to conduct financial transactions with the company. This includes the main website of Alistithmar Capital, and other online trading platforms such as the ICAP TRADE application for online trading and desktop and mobile applications for trading.

You, yours: refers to a former customer of ours, an existing potential customer or any person who accesses our online services.

We, ours: stands for Alistithmar Capital

Personal Information: Any information or opinion, whether true or not, whether recorded in electronic form or not, relating to a specific person whose identity can be identified through such information or opinion. The personal information we collect may include:

Your name, address, date of birth, gender, marital status, and some other details, contact information, work details, start date, assets you own, sources of income, and other financial details.

Information about your dealings with us, our affiliates or third parties, your balances with us, the history of your financial activities with us and your activities through the use of our online services.

Your opinion regarding our products, services and/or employees.

Cookies: A feature of Internet browsing that contains login data to our online systems, which may be stored on your computer.

Collection of personal Information:

The types of personal information we may collect from you through various channels which include but are not limited to:

Forms for opening accounts or subscribing to services that you filled out for us.

Financial transactions or financial operations that you have made with us over the phone.

Communicate with us in writing or electronically.

You provide such information while using our online services and where we believe it is reasonably required for normal business purposes.

In addition to the personal information identified above, we may collect certain information about your use of our online services. This includes all of your online activities on our online services. For example, we may log the IP address of the device you use to connect to our online services, the type of operating system and browser you use, and information about the website from which you accessed our site and the site from which you visit it through our site. We may use cookies to collect and store this and other information about your visit to our online services for the purpose of providing a better service. We may associate Usage Information and other information we collect online with personal information about you, as permitted or required by law. We use “cookies” that are placed on your computer for identification purposes only and to ensure the integrity and correctness of information and we do not use them for any other purpose. Our online services create a cookie file when you visit our sites, and it is effective only for the duration of your visit to our sites, and it is deleted when the browser is closed. 

We may also collect information about you from other sources on the Internet including a commercially available third party source, such as credit reporting agencies and publicly available sources of information, your representatives, or any related or affiliated companies, financial custodians or other brokerage firms, or Information service providers from government agencies. We may combine this information with personal and other information that we have collected about you under this Privacy Policy.

We may use the information we collect from you to help us provide our online services and to manage, evaluate and improve our business (including developing new products and services, improving existing products and services, performing data analytics, performing accounting, auditing or other internal functions); to manage our risks; Marketing our services and products. To comply with and enforce applicable laws and regulations, apply relevant global best practices, implement contractual obligations and enforce our approved policies.

Certain laws in Saudi Arabia may require us to collect personal information for the purposes of compliance with anti-money laundering and terrorist financing laws. If you do not provide this personal information, Alistithmar Capital will not be able to deal with you, or provide any of its products or services. We may collect your personal information to:

1- processing your requests.

2- Understand your needs and assess your eligibility to use our products or services.

3- Respond to your requests or inquiries or manage your business with us.

4- Perform other administrative and operational tasks for us including managing risk and compliance, developing our systems and record keeping, staff training, or customer satisfaction studies

5- Provide you with information about products or services that may be of interest to you.

6- Assess your creditworthiness.

7- Prevent or investigate any suspected fraud or crime.

8- Enforcing the legal and regulatory requirements of regulators in the Kingdom.

9- Provide data, reports or statistics that are public and that do not contain any personal information that helps not identify you as an individual.

Sharing personal information :

We do not share our customers' information with any third party except in the cases stipulated in the account opening agreement signed by the customer or in cases where the exchange of information is consistent with the laws in force in the Kingdom of Saudi Arabia.

To the extent of our commitment to the confidentiality of information for our clients, as stipulated in the confidentiality agreements and as required by the business, we may share your personal information in the following:

1- Any entity, entity or agent that you have referred to deal with us to conduct your business.

2- Financial settlements and verification of payments and financial transfers.

3- Any entity or entity that has an agreement with us for the purpose of advertising our products and services to you.

4- A service provider who engages us to carry out our tasks or activities and assist us in conducting our business.

5- Regulatory bodies, government sectors, law enforcement agencies and courts in the Kingdom.

6- Our accountants, auditors, lawyers and other professional advisors.

7- Report the situation to credit or debt collection agencies.

8- Anyone acting on your behalf, including those identified as your financial advisors, your attorney or your representatives.

9- To protect Alistithmar Capital from legal or administrative actions and obligations as a result of incorrect or false information that you have provided to us or provided to us on your behalf.

10- Other parties that have permission or are required by law to disclose information to them.

11- Third parties with whom you have given us prior consent to share information.

Customer access and update of personal information:

It is very important that your personal information is always up to date. You can also review or update some of the personal information we hold about you through our online services. If you cannot change incorrect information online, or would prefer to request changes manually, please contact us through the contact information provided on our website.

Information security and protection policy:

We affirm our responsibility to protect the privacy and confidentiality of your information, including personal information, and we take this very seriously by applying high security and electronic controls and procedures that comply with the best security standards and practices in force globally, including the application of regulatory requirements in the Kingdom of Saudi Arabia to secure these information from unauthorized access, use, modification or destruction. We hold our employees responsible for compliance with policies, procedures, rules and regulations related to the privacy and confidentiality of relevant information.

We enforce security standards and procedures to help prevent any unauthorized access to your confidential information. We use a full suite of system security measures, including encryption, routers and filtering, intrusion and virus detection systems, firewalls, and trusted operating systems as part of the overall security architecture. The firewall provides a high level of security and authentication for your electronic requests. It follows up on each electronic request by knowing who made it, when and from where the request was made and where the request was directed. All of these technologies are used to determine whether you are authorized to access your requested information while protecting our corporate internal network from outside unauthorized access.

Access to your account information, through electronic trading or any other electronic means, is protected by passwords known only to you. Your password should only be used by you when accessing your accounts. Since the password is known only to you, you can be confident that your data and online activities are secure provided that you take the necessary steps to protect your passwords and prevent them from becoming known to others.

If you use the Internet to exchange information with Alistithmar Capital, you will be able to see if the connection is secure by knowing if your browser displays a closed padlock next to our URL or when our URL starts with the following text (HTTPS). This is often referred to as an encrypted connection. You can also increase the level of security by saving your password and changing it regularly. You should try to avoid using passwords that could be guessed by people who know you or who have information about you – for example, avoid passwords that contain your date of birth, your name or parts of your name, or that include any information known about you such as a phone number , your car type, your customer number or account number. If you must write down your password somewhere, make sure you keep it and store it securely.

Alistithmar Capital will respond to any instructions you receive using your password. When you give someone your password, you are allowing that person to use your online trading services as if it were you. You assume full responsibility for all operations carried out using your password, even if you did not intend to. There is a risk when your password or personal details are stored on in mobile phones in lost or stolen. Therefore, make sure that this confidential information is not stored in unsecured media including mobile phones.

Alistithmar Capital employee will never ask you for your password, and you should never provide that information to anyone in any context or for any reason. We don't want you to tell us your password.

Customer access and update of personal information

Information security and protection policy:

In the event that you encounter any suspicious security activity in your online account or any incident related to information security threats, you must immediately report it to us through the contact information mentioned on our website.

Alistithmar Capital is not responsible for any virus or other malicious code that you may encounter using our online services. We encourage and require that you routinely scan your computer, e-mail messages, and storage media (such as memory sticks, CD-ROMs) with virus detection software. If not detected or repaired, the virus can destroy programs, files and devices and can lead to leakage and loss of your confidential information.