Alistithmar Capital
Privacy
First: Introduction
Alistithmar for Financial Securities and Brokerage Company (Alistithmar Capital) is a Saudi closed joint stock company with a paid up capital of SR 250 Million, 100% owned subsidiary of The Saudi Investment Bank
What is PDPL and how Alistithmar
Capital is implementing it?
The Personal Data Protection Law
(PDPL) was issued by the Royal Decree on September 17, 2021. It
regulates on how businesses collect, process, and store personal data about
individuals residing in KSA.
Alistithmar Capital processes personal
data as per the principles stated in PDPL. This includes ensuring that there is
a legal basis for processing personal data, as well as ensuring that personal
data is processed fairly, lawfully, transparently, and securely. In addition,
safeguards are put in place to protect personal data from loss, damage, or
destruction.
The use of this website and the Alistithmar Capital various channels is considered an approval from you to the privacy notice and any amendments to it.
Second: Personal Data That We Collect
and the Purpose of Collecting
The data we collect varies depending on the purpose of its use, and the personal data that may be collected is as follows:
· · Personal data\ Name, previous names, nationality, photograph, gender, date, and place of birth.
·
Contact
information\ Email address,
residential address (national address) or business address and contact
telephone number.
·
Identity
information\National ID, Iqama Number, Passport
number and any other identity related information.
·
Financial
information\Bank account number, investment
account number and statement, portfolio number, financial history, credit
score, and practical experiences in the financial sector.
·
Economic,
financial and residency tax information\
Income and other revenues, the value of your assets and your country of
residence. Your financial transactions and your business activity and tax
inside and outside the Kingdom of Saudi Arabia
·
Investment
information\ Investment knowledge, experience,
risk appetite, and investment assets and products.
·
Education
and Employment related data\level of
education, employment, employer’s name and remuneration.
·
Transactions\Details about transactions to and from your
accounts
·
Correspondence \Information you give to us by filling in any
of our forms or by communicating with us, whether face-to-face, by phone,
email, online or otherwise.
·
CCTV\ Surveillance of our premises and investment
centers for security reasons.
·
Telephone
Recording\ Telephone conversation when you
connect with our call center. We may
also collect any phone number you use to call our customer service team
(including call metadata such as the date, time and length of a call) . We may
record calls for training and performance purposes to establish clear records
and for legal reasons.
Any other information for the purpose of serving the customer or complying with regulatory requirements
Purpose of collecting personal data includes but not limited to the following operations:
· · you open an investment account or perform transactions such as buying or selling from your investment account.
·
you
apply for credit facilities for the purpose of buying and selling shares
·
you
seek advice about your investments
·
you
apply to invest in mutual funds.
·
your
request for private portfolio management services.
·
you
request information from our customer services, make complaints or lodge any
disputes.
·
we
request information about your credit history from credit information agencies
and companies.
·
you
provide account information such as your personal details e.g. name, gender,
date and place of birth, contact information such as address, email address,
mobile numbers, your employment information, etc.
·
you
provide information concerning your identity e.g. photo ID, passport
information, National ID or iqama card.
·
you
use your login credentials for online banking and mobile banking apps and we
collect information about your computer (or mobile device), including
collecting your IP address, operating system and browser type. We use this
information for system administration or for our own commercial purposes.
·
we
conduct necessary investigations i.e., due diligence checks, AML/CFT checks and
obtain information that we need to support our regulatory obligations, e.g.
information about transaction details, and/or detection of any suspicious and
unusual activities.
· your use our investment services through the Alistithmar Capital application. In accordance with this service, some data that you provided to Saudi Investment bank will be obtained to the extent that allows us to provide the service, according to an Servers Level Agreement concluded between Alistithmar Capital and Saudi Investment bank.
Third: How Do We Collect Information?
The data that the owner of the personal data provides to the company is collected through Alistithmar Capital electronic channels or directly through the branch, and personal data may be collected from other external parties, which includes but not limited to, the Saudi Investment bank, Nafath, and credit information agencies and companies.
Fourth: Use of Personal Data
We use the information we collect to
provide our customers with our products and services. We make appropriate use
of your data to manage transactions, respond to your requests, and to provide
you with more relevant products and services.
We use your information to deliver our
products and services, carry out your instructions and provide online products
and services such as share Alistithmar Capital application trading services, Toll free service services and other products and services
offered over the network.
We use this information to detect and
prevent financial crimes including fraud, financing for terrorism, and money
laundering. This is to ensure security and business continuity.
We use your information to meet our
compliance obligations, to comply with laws and regulations, and we share such
information with regulators when necessary.
Where we have your consent, we may use
the personal data that we have about you such as your email address, mobile
number, mailing address, etc. to deliver advertising to you directly or on our
websites, and provide updates on special deals and offers that might interest
you.
We may send you general announcements
or important news about your account.
We may need to record conversations
you have with us including phone calls, face-to-face meetings, letters, emails
and any other kinds of communications. These recordings may be used to check
your instructions to us and improve on our product and service delivery.
We may collect information about your computer (or mobile device), including where available your IP address, operating system and browser type, for system administration or for our own commercial purposes. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.
Fifth: Storage and Destruction of
Personal Data
The Company will retain your personal data only for the period approved by the regulatory and oversight authorities for the purposes mentioned in this Privacy Notice. We will retain and use your data to the extent necessary to comply with our statutory obligations (for example, when we are required to retain your data to comply with applicable laws and regulations), settle disputes, enforce our legal agreements and policies that are subject to investment accounts instructions, and other applicable rules, regulations and regulations in the Kingdom, and you have the right to withdraw your consent We will process your personal data - at any time - unless there are legitimate purposes that require the opposite, and you can request the destruction of what is no longer needed after the end of the regular storage periods in accordance with applicable laws and regulations, dispute settlement and enforcement of our legal agreements and policies.
Sixth: Legal Basis for Collecting and
Processing Personal Data
Personal data is collected based on
the consent of the owner of the personal data subject, and he/she can revoke
his/her consent to collect and process his/her personal data at any time unless
there is another legal basis, and to do so, he/she can contact customer service
at Alistithmar Capital,
E-mail: Customer. webecare@icap.com.sa
Toll free number: 800 124 8282
Seventh: Rights of the Personal Data
Subject
The right to know: the owner of the
personal data subject has the right to know the ways we collect his/her data,
the legal basis for collecting and processing it, how to treat it, save it, and
destroy it, and with whom it will be shared. You can view all the details
through the privacy notice - this notice - or you can contact us via the data
shown in Clause 6 and 8
Right to access personal data: the
personal data subject has the right to request a copy of his/her personal data,
via the e-mail indicated in Clause 6 and 8, and it will be provided to them -
free of charge - by e-mail.
Right to rectify personal data: the
personal data subject has the right to request the correction of his/her
personal data that he/she deems inaccurate, incorrect or incomplete, via the
e-mail indicated in Clause 6 and 8, and it will be reviewed and updated, and
the data subject will be notified by e-mail.
Right to destroy personal data: the
personal data subject has the right to request the destruction of his/her
personal data in certain circumstances, unless there is a legal text specifying
a specific period of retention or contractual requirements.
Right to withdraw consent to the processing of personal data: the personal data subject can withdraw his/her consent to the processing of his/her personal data -at any time- unless there are legitimate purposes that require the contrary.
Eighth: Exercising the Rights of the
Personal Data Subject:
The personal data subject has the
right to request access/ correction/destruction of his/her data by
communicating via the following mail: customer service Alistithmar Capital
E-mail: Customer. webecare@icap.com.sa
Toll free number: 800 124 8282
Ninth: Sharing/Exchanging Personal
Data
There is sharing or exchange of
personal data that was collected in efforts to provide you with sound products
and services may need to outsource its product delivery. This will be done in
line with relevant regulations and laws. We may share your information in order
to provide you with products or services that you have requested.
We may also share your information
where we have a public or legal duty to do so, when we need it to conclude
regulatory reporting and when we have requested and received your permission to
share it.
Tenth: Updating Personal Data
Our clients can update their data with
us through electronic channels, Alistithmar Capital application, or by filling
out the relevant forms by visiting one of our investment centers. You can also
contact our customer services at the number 800-124-8282
to inquire about the data provided and the status of your account. In case your
account is active, you can submit a request through our customer services
representative to modify some of your personal data. You can also request to
obtain a copy of your personal data.
Eleventh: Cookies
A cookie is a small file that is
placed on your computer’s hard drive. Its functions include storing your login
and session statuses, recording your user preferences and analyzing web
traffic.
Apart from the data that you elect to
disclose and share with us, we cannot access your computer or any other
information about you with cookies.
Although most browsers automatically
accept cookies, you can amend your browser settings to disable cookies. This
may, however, prevent you from fully experiencing the website as it was
intended.
Twelfth: Applicability
This Notice is applicable to personal
data collected by Alistithmar Capital from its customers or through its online
portals, mobile apps and electronic communications, and also any information
collected by Alistithmar Capital server from our customers’ browser(s).
Thirteenth: Security Practices &
Procedures
The security of personal data is a
priority and is protected by maintaining physical, electronic, and procedural
safeguards that meet applicable laws. Alistithmar Capital shall take reasonable
steps and measures to protect the security of our customers’ personal data from
misuse and loss, unauthorized access, modification or disclosure. Alistithmar
Capital maintains its security systems to ensure that the personal data of its
customers is appropriately protected and follows standard encryption norms for
the transmission of information. Alistithmar Capital ensures that its employees
respect the confidentiality of any personal data held by Alistithmar Capital.
Fourteenth: Privacy Notice
Updates
The privacy notice was updated on 19
Rabi AlAwwal 1446 AH, Corresponding to September 22, 2024
The Alistithmar Capital reserves the
right to add or change any of the provisions of the Privacy Notice, and the
Alistithmar Capital will notify the data subject of that, and the Alistithmar
Capital has the right to terminate the account of the data subject if the data
subject does not accept any change in the Privacy Notice.
The Arabic language is the approved
and official language in the application of the terms and conditions, and in
the event of a dispute arising in the interpretation of any text mentioned in
any other language, the text written in the Arabic language shall prevail.
Fifteenth: Personal Data Privacy
Inquiries
Please contact the email below if you
have any requests, complaints or general inquiries regarding the privacy of
your data and your rights:
E-mail: Customer. webecare@icap.com.sa
Toll free number: 800 124 8282